Privacy Policy

Effective Date: March 26, 2026
Last Updated: March 26, 2026

TechGuilds Consulting Inc. (“TechGuilds,” “we,” “us,” or “our”) operates Kajoo.ai, an AI-powered platform for digital experience creation, migration, management, and related services (the “Service”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use Kajoo.ai, our websites, documentation, and related services.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

TechGuilds Consulting Inc.
5353 Dundas St W
Toronto, ON M9B 6H8
Canada

If you have questions about this Privacy Policy or our privacy practices, please contact us through our Contact Us form on our website.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Kajoo.ai and related platform services
customer and user account administration
our public website and product documentation
communications and support related to the Service

This Privacy Policy does not apply to third-party websites, services, or platforms that are not controlled by TechGuilds, even if they are linked from our Service.

3. Information We Collect

We collect only the information reasonably necessary to provide, secure, support, and improve the Service.

A. Account and Contact Information

When an organization creates or manages access to Kajoo.ai, we may collect:

first name
last name
business email address
organization name
user role or access-related information

This information is typically used to create and manage user accounts, invite users to the platform, authenticate access, and support account administration.

B. Usage and Technical Information

When you use the Service, we may collect technical and diagnostic information such as:

IP address
device and browser information
login activity
usage events
performance and reliability data
logs, telemetry, and diagnostic information

This information helps us operate, secure, troubleshoot, and monitor the Service.

C. Customer Content and Workspace Data

Customers may upload, create, connect, or manage content, project data, configurations, designs, code artifacts, migration artifacts, and other business information within the Service.

We process this information only as necessary to provide the Service and perform the functions requested by the customer.

D. Website Information

If you visit our public website, we may collect limited website analytics, technical, and cookie-related information to operate and improve the website experience.

4. Personal Information We Do Not Require for Core Use

Kajoo.ai does not require personal data as a core input to use its primary solution capabilities.

The only personal information typically required to provision access to the platform is limited business contact information such as:

first name
last name
email address

Customers should avoid uploading unnecessary personal data into the Service unless it is required for their legitimate business use case.

5. How We Use Information

We may use information we collect to:

provide, operate, and maintain the Service
create and manage user accounts
authenticate users and control access
provide customer support
monitor performance, usage, reliability, and security
troubleshoot and resolve technical issues
improve product functionality, workflows, usability, and service quality
communicate with customers about the Service, support, updates, and operational matters
comply with legal obligations
protect the rights, safety, and integrity of TechGuilds, our customers, users, and the Service

We do not sell personal information.

6. AI and Model-Related Data Use

Kajoo.ai may use third-party AI providers and foundation models as part of the Service, including Microsoft Azure, OpenAI, and Anthropic, where applicable to the configured solution and workflow.

TechGuilds does not use customer data to train or fine-tune AI models unless explicitly agreed in writing with the customer.

Customer data submitted to the Service may be processed only as necessary to deliver the requested AI-enabled functionality, workflows, or outputs for that customer. Such processing is limited to providing the Service and related support, monitoring, security, and operational functions.

7. Customer Control of Data

Customer data stored in Kajoo.ai is hosted in Microsoft Azure using enterprise-level security controls.

Customers retain control over their data within the Service and may delete data from the application interface, subject to:

technical limitations
backup and disaster recovery processes
legal, compliance, or contractual retention requirements

If a customer requires assistance with deletion, we may provide administrative support consistent with the customer’s subscription or agreement.

8. Legal Bases for Processing

Where applicable under data protection laws such as the GDPR, we process personal information on one or more of the following grounds:

performance of a contract
legitimate business interests
compliance with legal obligations
consent, where required

Our legitimate interests may include operating and securing the Service, supporting customers, improving reliability and user experience, preventing misuse, and maintaining our business operations.

9. How We Share Information

We may share information only as reasonably necessary and in accordance with applicable law, including with:

A. Service Providers and Infrastructure Partners

We may use trusted third-party providers that support hosting, infrastructure, logging, monitoring, authentication, support, analytics, communications, and AI functionality. These may include providers such as Microsoft Azure, OpenAI, and Anthropic, depending on the services and features being used.

These providers may process information on our behalf under appropriate contractual, privacy, and security obligations.

B. Legal and Compliance Purposes

We may disclose information where required to:

comply with law, regulation, subpoena, or legal process
respond to lawful government requests
enforce our agreements
protect our rights, security, or property
investigate fraud, abuse, or security issues

C. Business Transactions

If TechGuilds is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality and legal protections.

We do not sell or rent personal information to advertisers or data brokers.

10. Data Retention

We retain personal information and customer data only for as long as necessary to:

provide the Service
maintain security and operational integrity
comply with legal, tax, accounting, and contractual obligations
resolve disputes
enforce our agreements

Retention periods may vary depending on the type of data, the customer relationship, legal requirements, and operational needs.

11. International Data Transfers

Your information may be processed in jurisdictions where TechGuilds, its service providers, or its subprocessors operate.

Where required by law, we take appropriate measures to protect personal information transferred across borders, including the use of contractual, organizational, and technical safeguards.

12. Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information and customer data against unauthorized access, disclosure, alteration, and destruction.

These measures may include:

secure cloud infrastructure
access controls
authentication measures
monitoring and logging
environment and application security practices
incident response procedures

No system can be guaranteed to be 100% secure, but we work to maintain security practices appropriate to the nature of the information we process.

13. User Rights and Choices

Depending on your jurisdiction, you may have the right to:

access personal information we hold about you
request correction of inaccurate information
request deletion of personal information
object to certain processing
request restriction of processing
request data portability
withdraw consent, where processing is based on consent
lodge a complaint with a relevant privacy or data protection authority

To exercise any applicable rights, please contact us through our Contact Us form. We may need to verify your identity before fulfilling a request.

If you are a Kajoo.ai user through an organization, some requests may need to be directed to your organization as the primary controller of the workspace data.

14. Cookies and Similar Technologies

We may use cookies and similar technologies on our website and, where applicable, within certain parts of the Service to:

maintain sessions
remember preferences
improve usability
understand website performance
support security and reliability

You can control cookies through your browser settings, though disabling some cookies may affect functionality.

15. Children’s Privacy

Kajoo.ai is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

16. Third-Party Links and Integrations

The Service may contain links to third-party websites, tools, documentation, platforms, or integrations. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices separately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Service, legal requirements, or business practices.

When we make material changes, we will update the “Effective Date” or “Last Updated” date above and, where appropriate, provide additional notice.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the Contact Us form available on our website.